Terms of Service
Last updated: August 8, 2025
1. Acceptance of Terms
By accessing and using The Swan Brothers website and services, you accept and agree to be bound by the terms and provisions of this Agreement. Your use of the website constitutes your acceptance of these terms. If you do not agree to abide by them, please do not use this service.
2. Services
The Swan Brothers provides custom screen printing, embroidery, digital printing, laser engraving, and related promotional product services. Our services include:
- Custom apparel decoration (screen printing, embroidery, digital printing)
- Promotional product customization
- Online store creation and management
- Bulk order processing and fulfillment
- Third-party logistics services
3. Orders and Payment
Order Placement
All orders are subject to acceptance by The Swan Brothers. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or payment issues.
Payment Terms
Payment is required before production begins unless otherwise agreed upon in writing. We accept major credit cards, wire transfers, and approved payment methods. Net 30 terms may be available for qualified accounts. If payment fails after order acceptance, we reserve the right to cancel or suspend the order.
Pricing
Pricing is subject to change without notice, except for orders already accepted by The Swan Brothers. Applicable taxes, shipping, and handling fees are extra and will be added to the invoice.
4. Production and Delivery
Turnaround Times
Standard turnaround times are 5-7 business days for most products. Rush orders may be available for additional fees. Delivery times are estimates and not guarantees. Delays caused by customer changes or third parties are not the responsibility of The Swan Brothers.
Proofs and Approvals
Proofs are provided digitally (e.g., PDF) for customer review and approval prior to production. Customer approval of artwork proofs is required before production begins. The Swan Brothers is not responsible for errors in the final product that were present in approved artwork.
5. Intellectual Property
Customer Content
Customers warrant that they own or have permission to use all artwork, logos, and content provided for production. Customers agree to indemnify and hold harmless The Swan Brothers from any claims, damages, or expenses arising from copyright or trademark infringement.
Licensed Content
Use of licensed content (sports teams, universities, brands) requires proper licensing. Customers are responsible for obtaining necessary permissions and paying applicable licensing fees.
6. Quality and Returns
We maintain high quality standards and will remake products that do not meet our quality specifications or contain production errors. Quality issues must be reported within 30 days of delivery by contacting customer service. Refunds, exchanges, or credits may be provided at The Swan Brothers' discretion.
Custom decorated products are non-returnable and non-cancelable once production begins. Blank merchandise may be returnable within 30 days if in original condition.
7. Limitation of Liability
The Swan Brothers' liability for any claim relating to products or services shall not exceed the purchase price of the specific products or services. Products are provided "as is" without warranties of any kind. Under no circumstances shall The Swan Brothers be liable for any indirect, incidental, consequential, special, or punitive damages, lost profits, business opportunities, or delays caused by circumstances beyond our control.
8. User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your account information
- All activities that occur under your account
- Providing accurate and up-to-date information
- Notifying us immediately of any unauthorized use
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use our services.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Massachusetts.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will become effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes to these terms.
12. Contact Information
If you have any questions about these terms of service, please contact us:
The Swan Brothers
33 Whipple St
Pittsfield, MA 01201
Phone: (413) 344-9199
Email: info@theswanbrothers.com