The Swan Brothers

1. Information We Collect

We collect information you provide directly when you: create an account, place an order, contact customer support, or subscribe to our newsletter. This information may include:

Name, email address, phone number, and mailing address
Payment details (processed securely via third-party providers)
Order history and preferences
Communication records and customer service interactions

2. How We Use Your Information

We use the information collected to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send updates related to your orders and account
Improve our products, services, and website experience
Comply with legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

With trusted service providers who assist in business operations (e.g., payment processors, shipping partners)
When required by law or to protect our legal rights
In connection with a merger, acquisition, or sale of assets

4. Data Security

We employ appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage method can be guaranteed to be completely secure.

5. Third-Party Services and Google Integration

Google Services

If you connect your Google account or use Google services through our platform, we handle your Google user data strictly in accordance with Google's Limited Use Policy, including:

Requesting only the minimum access necessary for functionality
Not using Google data for advertising purposes
Restricting human access to your data without your explicit consent or security necessity
Not transferring Google data to third parties except to provide/improve services, comply with law, or as part of business transactions, with your consent

Data Handling

Google user data accessed via our services is used solely to deliver requested features. We retain this data only as long as needed and protect it with appropriate security safeguards.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications
File a complaint with relevant data protection authorities

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13, and will promptly delete any such data if discovered.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated by updating the policy on our website and revising the "last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us:

The Swan Brothers
33 Whipple St
Pittsfield, MA 01201
Phone: (413) 344-9199
Email: info@theswanbrothers.com