FAQ/Information
General Information
Payment
Swan Brothers accepts payment over the phone via credit card or debit card. These payments are processed electronically and securely. For certain orders with longer lead times we will also accept payment in the form of check or money order. No personal payment information will ever be stored.
Shipping
UPS Ground shipping is the standard method of shipping we use with our customers. However, expedited shipping is available upon request at an additional charge.
Returns
It’s important to us that every order is produced to levels of highest quality. So, if after inspection of your custom goods, the customer is dissatisfied because of an error on our part or the blank items themselves are materially flawed, we’ll be happy to accept those items in return and supply you with new ones.
Rush Orders
Typical turnaround for your custom t-shirts, apparel and promotional items is 7-10 business days. Sometimes customers need things faster and we offer rush orders. Give us a call to discuss this option and at an appropriate fee we are able to satisfy our customers who might be on a short timeline or in a bind!
Art requirements
If you need help with your art we have a team of full-time professional graphic designers who are able to assist you with every one of your art needs. Customers with prepared art files must meet the following requirements: all files must be in either .eps, .psd , .ai or in original camera- ready vector format. PowerPoint and Word are not acceptable programs for graphic design. Typically, high-enough resolution .jpeg or .tiff at 300 dpi remain acceptable.
Proof approvals
Once an art file is deemed acceptable, our team of designers will put together a virtual proof for the customer. At this point, the customer has an opportunity to make changes and verify the accuracy of design in terms of placement and size. Once approval is granted the production process begins and no more changes are allowed.
FAQ
Q: What type of printing do you do?
A: Depending on the job type and printing needs, we provide high-quality screen printing, embroidery, etching, pad printing, laser engraving and even sublimation!
Q: Does Swan Brothers do embroidery?
A: Absolutely! Anything that can be screen printed can usually be embroidered as well. This is especially popular for jackets, polos, hats, duffle bags and backpacks.
Q: I’ve got my quote, but how do I order?
A:Simply send us a basic purchase order to [email protected] This can also be faxed to 732-494-0893.
Q: What type of art files do I need to provide?
A: The file from the program used to create the graphic is always the best. However, in other cases a high-resolution jpeg or tif file is just fine.
Q: What if I don’t have any art?
A: No problem at all! We use an incredible team of talented graphic artists at The Swan Brothers. These professionals can take care of any possible need of yours and we’re proud to have them aboard.
Q: What is the typical turnaround for custom printed t-shirts or promotional items?
A: Typical turnaround is 7-10 days, but we fill orders as diligently as possible. So, it shouldn’t be a surprise if your order lands at your door well within a week’s time.
Q: Why should I use The Swan Brothers and not any other custom printing site/company?
A: We know what businesses–big or small–want, need and expect. We know your business depends on us, so our specialty is your best resource!
Q: Do you release or distribute customer information to third parties?
A: Absolutely not. Your information stays with us in our effort to do the best we can for you. Our success relies on the ability to do whatever it takes to satisfy the customer.
Q: How long does it take to receive a shipment?
A: We are able to secure extremely competitive rates with UPS. Most locations all over the country are in a three-day-or-less ground shipping zone.
Q: Why fundraise with Swan Brothers?
A: If you’re an organization/group/team/club that needs money (and unfortunately we all do these days), then The Swan Brothers will help. We make the process simple and easy. We ask for not a single penny commitment. We provide a simple, all-inclusive order form for people to fill out. You just need someone to tally them up. After you place your order we deliver for free and in speedy fashion. Fundraising is what we do and what we love.
Q: How do I start to my fundraiser with The Swan Brothers?
A: Email us or give us a phone call and we’ll be glad to talk you through the five-minute process. All we need to do is learn a little bit about what your school/organization/club would like to accomplish and we can set an appropriate goal/time table for you.
Q: Are your fundraisers really $0 out-of-pocket?
A: Yep, 100%!
Q: Where does the money go when one purchases an item for my son’s fundraiser?
A: It’s broken down like this: The school or club is responsible for no money out of pocket, so your money goes DIRECTLY to the school. The school receives 100% of the profit from the sale of the t-shirt.
Q: What’s in it for The Swan Brothers?
A: The Swan Brothers goes out of its way to provide schools, teams and organizations help in the form of raising money. The Swan Brothers awaits each organization to achieve its fundraising goals and then prints high-quality merchandise for all of your supporters. We do make money on printing the t-shirt, but the fundraisee makes three, four or even five times what we make. Just think if you paid $10 for your t-shirt and the school makes triple we make, who’s the big winner? The school! It’s a way for us to earn a living through hard work, but we get to watch organizations and charities continue to prosper through donations.
Q: How do you work with small businesses, specifically?
A: Whereas most printers would love for you to request 500 items to be customized, we understand that’s not always the case for small businesses. Sometimes you need 24 items, maybe 50 or sometimes only a few at a time. It’s no secret most printers want larger orders and the next time they hear from you is when you need a reprint, but not with us. We realize small quantities are necessary for your to succeed.
Q: What is Promo of the Month?
A: It’s an initiative The Swan Brothers created a few years ago that’s designed to offer companies/organizations/schools an opportunity to get the most inexpensive, can’t-be-beat promotional item on the market. Each month we offer promotions like $5 custom t-shirts, $2 bags and $1 sunglasses–all with minimums of 50. It’s a way for us to serve you, the loyal customer!